Implementasi Sistem Layanan Pengaduan Masyarakat Kecamatan Medan Amplas Berbasis Website
Main Article Content
Abstract
The more advanced the use of information technology, every government agency should strive to improve the quality of its services. One of them in the service of community complaints is a form of government participation to build and supervise the performance of government agencies in serving the community. In this study took a case study in Medan Amplas Subdistrict, Medan City where people still find it difficult to convey complaints in their neighborhood against the local government. So that people who do not understand spread their complaints in the wrong place. Therefore, there needs to be a website-based community complaint service system as an aspirational space that can be accessed easily. Website designing uses the Waterfallmethod, built with the sublime text 3 script language, PHP and Xampp 7.4.6 as its database, and testing systems using blackbox testing thus creating a website-based information system as a means to meet relevant public aspirations and available on the Internet.
Downloads
Article Details
Authors retain copyright of their work and grant Jurnal Ilmiah Teknologi Informasi Asia the right of first publication. The work is simultaneously licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
While the editorial board endeavors to ensure accuracy, they accept no responsibility for the content of articles. Liability rests solely with the respective authors.
This is an open-access journal. All articles are immediately available to read and reuse upon publication under the CC BY 4.0 license. Users may share and adapt the material for any purpose, including commercial use, provided they comply with the license terms.
References
Hardiansah, Safi’i, I., Suryono, S., Ciptaningrum, W., & Primandaru, R. R. (2017). RANCANGAN APLIKASI LAYANAN PENGADUAN MASYARAKAT DENGAN METODE EXTREME PROGRAMMING ( Studi kasus : Kabupaten Ngawi ). Seminar Nasional Teknologi Informasi Dan Multimedia, 32, 7–12.
Mahdias, H. Z., Aryadita, H., & Wicaksono, S. A. (2019). Pengembangan Aplikasi Layanan Pengaduan Masyarakat Untuk Dinas Kependudukan Dan Pencatatan Sipil Kota Pasuruan Berbasis Android. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 3(1), 167–176.
Mursalim, S. W. (2018). ANALISIS MANAJEMEN PENGADUAN SISTEM LAYANAN ASPIRASI PENGADUAN ONLINE RAKYAT (LAPOR) DI KOTA BANDUNG. Jurnal Ilmu Administrasi ( JIA ), XV(1), 1–17.
Rohmatun, S., Widihastuti, I., & Khosyi, M. (2017). Pengembangan Sistem Informasi Pengaduan Masyarakat Kabupaten Jepara Berbasis Web. Jurnal Transistor Elektro Dan Informatika (TRANSISTOR EI), 2(2), 111–123.
Sari, D. M., & S, A. (2020). IMPLEMENTASI SISTEM PENGENALAN WISATA BAHARI BERBASIS WEBSITE KABUPATEN MAJENE. 13(2).